365vic Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 365vic ("we", "us", "our", or "Company") collects, uses, discloses, stores, and protects the personal information of users ("you", "your", or "User") who access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy applies to all personal data processed by 365vic in connection with your use of the Platform, whether you are a registered user or a visitor.

By accessing, browsing, registering an account on, or using any services offered through the 365vic Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information to us.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which govern your use of the Platform. We are committed to complying with the Data Privacy Act of 2012 of the Republic of the Philippines and other applicable data protection laws and regulations in jurisdictions where we operate.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account on the 365vic Platform, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as passport number, driver's license number, or national ID number).
• Contact Information: Email address, mobile phone number, residential address, postal code, and preferred communication preferences.
• Financial Information: Bank account details, GCash mobile number, PayMaya account information, credit or debit card numbers, payment transaction history, deposit and withdrawal records, and other financial data necessary to process transactions.
• Account Credentials: Username, password, security questions and answers, and other authentication information used to access your account.
• Verification Documents: Copies of government-issued identification documents, utility bills, bank statements, or other documents required for identity verification and compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

2.2 Information Collected Automatically

When you access or use the 365vic Platform, we automatically collect certain information about your device, browsing actions, and usage patterns through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address, MAC address, or mobile device ID), and hardware specifications.
• Usage Data: Pages visited, time spent on pages, clickstream data, referring and exit pages, search queries, games played, betting history, deposit and withdrawal activity, and other interactions with the Platform.
• Location Information: Geographic location data derived from your IP address or, with your consent, precise geolocation data from your mobile device to verify your location for regulatory compliance purposes.
• Communication Records: Records of communications between you and 365vic, including customer support inquiries, live chat transcripts, email correspondence, and phone call recordings (with your consent where required by law).

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including payment processors (such as GCash, PayMaya, banks, and credit card companies), identity verification services, fraud prevention agencies, credit reference agencies, and publicly available databases. This information may include transaction verification data, creditworthiness assessments, fraud risk scores, and publicly available information used to verify your identity and comply with legal obligations.

3. How We Use Your Information

365vic processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

We use your personal information to create and manage your account, authenticate your identity, process your registration, enable you to access our gaming services, maintain your account preferences, and provide customer support. This includes verifying your age to ensure compliance with legal requirements prohibiting minors from accessing gambling services.

3.2 Transaction Processing and Financial Services

We process your financial information to facilitate deposits, withdrawals, and other financial transactions; to verify payment details; to prevent fraudulent transactions; to process bonuses, promotions, and loyalty rewards; and to maintain accurate financial records. We work with trusted payment service providers who have their own privacy policies governing the handling of your payment information.

3.3 Legal and Regulatory Compliance

We are required by law to collect and process certain personal information to comply with regulatory obligations, including anti-money laundering (AML) laws, counter-terrorism financing regulations, Know Your Customer (KYC) requirements, responsible gaming obligations, tax reporting requirements, and licensing conditions. We may share your information with regulatory authorities, law enforcement agencies, and other governmental bodies when legally required to do so.

3.4 Fraud Prevention and Security

We use your information to detect, prevent, and investigate fraudulent activity, unauthorized access, money laundering, bonus abuse, collusion, use of multiple accounts, and other violations of our Terms and Conditions. This includes monitoring gaming patterns, transaction behaviors, device fingerprints, and IP addresses to identify suspicious activity and protect the integrity of our Platform.

3.5 Platform Improvement and Personalization

We analyze usage data to understand how users interact with our Platform, identify popular games and features, troubleshoot technical issues, optimize user experience, develop new products and services, and personalize content and game recommendations based on your preferences and gaming history.

3.6 Marketing and Communications

With your consent where required by law, we use your contact information to send promotional offers, bonus announcements, newsletters, game recommendations, and other marketing communications about 365vic services. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account communication preferences. Please note that even if you opt out of marketing communications, we will still send you essential transactional and service-related messages.

4. Legal Basis for Processing

Under applicable data protection laws, 365vic processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with legal and regulatory requirements, such as age verification, anti-money laundering checks, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and direct marketing, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal information, such as precise geolocation data or certain marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. How We Share Your Information

365vic does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may disclose your information to the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks, payment gateways), identity verification services, customer support platforms, cloud hosting and data storage providers, marketing and analytics services, fraud detection and prevention services, and IT infrastructure providers. These service providers are contractually obligated to protect your personal information and may only use it for the specific purposes for which we engage them.

5.2 Game Providers and Software Suppliers

We share limited information with game developers and software providers (such as JILI Games, Pragmatic Play, and other licensed game suppliers) to enable gameplay, process bets, calculate winnings, and maintain game integrity. These providers are subject to strict confidentiality obligations and may only process your data in accordance with our instructions.

5.3 Regulatory Authorities and Law Enforcement

We disclose personal information to gaming regulators, licensing authorities, law enforcement agencies, tax authorities, and other governmental bodies when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, respond to lawful requests, enforce our Terms and Conditions, protect our rights and property, ensure user safety, or prevent illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 365vic, your personal information may be transferred to the successor entity or acquiring party as part of the transaction. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your information where applicable under law.

6. Data Security and Protection

365vic implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit Secure Socket Layer (SSL) encryption technology, the same standard used by financial institutions.
• Access Controls: Access to personal information is restricted to authorized personnel who require the information to perform their job functions and are subject to strict confidentiality obligations.
• Secure Storage: Personal information is stored on secure servers located in protected facilities with restricted physical access, firewall protection, and intrusion detection systems.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security risks.
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this Privacy Policy and delete data when it is no longer required.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized access to your account, you must immediately notify our customer support team.

7. Data Retention

365vic retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods vary depending on the type of information and the purposes for which it is processed:

• Account Information: Retained for the duration of your active account plus a period required for regulatory compliance (typically five to seven years after account closure).
• Transaction Records: Retained for at least five years following the transaction date to comply with anti-money laundering and tax reporting requirements.
• Gaming Activity Data: Retained for the period required to resolve disputes, investigate fraud, and comply with regulatory obligations.
• Marketing Communications: Retained until you opt out of receiving such communications or withdraw your consent.
• Customer Support Records: Retained for three years following the last interaction to maintain service quality and resolve any subsequent disputes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies. In some cases, we may retain anonymized or aggregated data for statistical, analytical, or research purposes where such data cannot be used to identify you personally.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether 365vic processes your personal information and to obtain access to such information. You may request a copy of your personal data by contacting our customer support team.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may retain certain information to comply with legal obligations or for legitimate business purposes such as fraud prevention.

8.4 Right to Restriction of Processing

You have the right to request restriction of processing your personal information in certain situations, such as when you contest the accuracy of the data or when you object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific reasons related to your particular situation.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our customer support team through the contact methods provided in Section 12 below. We will respond to your request within thirty (30) days or as otherwise required by applicable law. We may request additional information to verify your identity before processing your request.

9. Cookies and Tracking Technologies

The 365vic Platform uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Platform. Cookies are small text files stored on your device that enable us to recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function properly, enabling core features such as account login, secure transactions, and session management.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and time spent, to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences and choices, such as language settings, game favorites, and display preferences.
• Analytics Cookies: Help us understand user behavior, traffic patterns, and demographics to optimize our services and develop new features.
• Marketing Cookies: Track your browsing habits to deliver personalized advertisements and promotions relevant to your interests.

You can control cookie settings through your browser preferences and choose to block or delete cookies. However, disabling essential cookies may affect the functionality of the Platform and prevent you from accessing certain features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

10. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the Philippines where 365vic, its affiliates, service providers, or business partners operate. These countries may have data protection laws that differ from those of the Philippines. When we transfer your personal information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses, data processing agreements, and ensuring that recipients are subject to data protection obligations consistent with applicable law.

11. Children's Privacy

The 365vic Platform is intended solely for individuals who are at least twenty-one (21) years of age or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the legal gambling age. If you are under the legal age for gambling, you must not access, register for, or use the Platform or provide any personal information to us.

If we become aware that we have collected personal information from an individual under the legal gambling age without parental consent, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to 365vic should contact us immediately so we can take appropriate action.

12. Contact Information and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer or customer support team:

We take privacy concerns seriously and will investigate all complaints thoroughly. We aim to respond to all inquiries within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or the relevant data protection authority in your jurisdiction.

13. Changes to This Privacy Policy

365vic reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes to this Privacy Policy will be communicated through email notification to the address associated with your account, prominent notice on the Platform, or other appropriate means.

The "Last Reviewed" date at the top of this Privacy Policy indicates when it was most recently updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Platform following any changes to this Privacy Policy constitutes acceptance of such changes.